{"id":6565,"date":"2023-06-30T12:16:45","date_gmt":"2023-06-30T12:16:45","guid":{"rendered":"https:\/\/www.communications.d-f.cc\/?p=6565"},"modified":"2023-12-12T16:40:29","modified_gmt":"2023-12-12T16:40:29","slug":"kundenzufriedenheit-2-0","status":"publish","type":"post","link":"https:\/\/www.communications.d-f.cc\/de\/kundenzufriedenheit-2-0\/","title":{"rendered":"Kundenzufriedenheit 2.0"},"content":{"rendered":"<p><\/p>\n<h3>Kundenzufriedenheit 2.0<\/h3>\n<div class=\"hr-thin style-line\" style=\"width: 100%;\"><\/div>\n<p>Erfassung von bilateralen Feedbacks nach Kundenmeetings, Tiefeninterviews und individuelle Net Promoter Score Umfragen. Ein einfaches, webbasierendes Frontend welches es den Mitarbeitern von \u00fcberall erm\u00f6glicht Kundenfeedback zu erfassen oder zu erfragen.  Vom ersten Briefing zur Detailplanung bis zur Umsetzung des ersten Releases vergingen keine zwei Monate. Weitere Sprachmodule wurden seither laufend erg\u00e4nzt. <\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-01-1.jpg\" alt=\"\" width=\"1576\" height=\"894\" class=\"alignnone size-full wp-image-6580\" srcset=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-01-1.jpg 1576w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-01-1-300x170.jpg 300w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-01-1-768x436.jpg 768w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-01-1-1024x581.jpg 1024w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-01-1-600x340.jpg 600w\" sizes=\"auto, (max-width: 1576px) 100vw, 1576px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-03.png\" alt=\"\" width=\"1576\" height=\"894\" class=\"alignnone size-full wp-image-6582\" srcset=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-03.png 1576w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-03-300x170.png 300w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-03-768x436.png 768w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-03-1024x581.png 1024w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-03-600x340.png 600w\" sizes=\"auto, (max-width: 1576px) 100vw, 1576px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-02.png\" alt=\"\" width=\"1576\" height=\"894\" class=\"alignnone size-full wp-image-6581\" srcset=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-02.png 1576w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-02-300x170.png 300w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-02-768x436.png 768w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-02-1024x581.png 1024w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-02-600x340.png 600w\" sizes=\"auto, (max-width: 1576px) 100vw, 1576px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-05.png\" alt=\"\" width=\"1576\" height=\"894\" class=\"alignnone size-full wp-image-6584\" srcset=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-05.png 1576w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-05-300x170.png 300w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-05-768x436.png 768w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-05-1024x581.png 1024w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-05-600x340.png 600w\" sizes=\"auto, (max-width: 1576px) 100vw, 1576px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-04.png\" alt=\"\" width=\"1576\" height=\"894\" class=\"alignnone size-full wp-image-6583\" srcset=\"https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-04.png 1576w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-04-300x170.png 300w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-04-768x436.png 768w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-04-1024x581.png 1024w, https:\/\/www.communications.d-f.cc\/wp-content\/uploads\/df-l-hz-inova-l-customer-satisfaction-analysis-04-600x340.png 600w\" sizes=\"auto, (max-width: 1576px) 100vw, 1576px\" \/><\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Collection of bilateral feedback after customer meetings, in-depth interviews and individual Net Promoter Score surveys. A simple, web-based frontend that allows employees to collect or request customer feedback from anywhere.<\/p>\n","protected":false},"author":6,"featured_media":6580,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1487,2096],"tags":[2068,2066,2072,2071,2069,2070,2065,2063,2064,2073,2067],"class_list":["post-6565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital","category-energiebranche","tag-analytics-system","tag-custom-made-survey-system","tag-customer-analysis","tag-customer-feedback","tag-customer-satisfaction","tag-customer-satisfaction-analytics","tag-customer-survey-system","tag-online-survey","tag-online-survey-system","tag-satisfaction-analysis","tag-survey-and-analytics-system","description-off"],"_links":{"self":[{"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/posts\/6565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/comments?post=6565"}],"version-history":[{"count":3,"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/posts\/6565\/revisions"}],"predecessor-version":[{"id":6589,"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/posts\/6565\/revisions\/6589"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/media\/6580"}],"wp:attachment":[{"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/media?parent=6565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/categories?post=6565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.communications.d-f.cc\/de\/wp-json\/wp\/v2\/tags?post=6565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}